BioVeganShop is fast at home! The fact of being a shop solely dedicated to online sales allows us to manage all orders daily and then to process all requests as quickly as possible. All orders placed before 3:00 pm on any working day (from Monday to Friday) will be entrusted to the courier on the same day, limiting as far as possible processing and order processing times!

Thanks to the search for the best partners in logistics, BioVeganShop is able to deliver your purchases at any address in Italy, in a very short time: within 24 hours * if you live in an easily accessible place; within 48/72 hours *, if you live in a location difficult to reach (such as islands and small mountain resorts).

The shipping costs are:

° € 3.9 (including VAT) for orders with an amount ranging from 0 to € 19.99

° € 1.9 (including VAT) for orders with an amount ranging from € 20 to € 39.99

° For orders of an amount equal to or more than 40 € the shipping is free

* Average delivery times by couriers (except for unforeseen events) starting from the taking charge of the goods. In the calculation of delivery times should not be considered on Saturdays and holidays. In any case, the times indicated as terms of delivery can not be considered binding for BioVeganShop.

BioVeganShop is Secure Payment! With us your purchases are ALWAYS protected, any payment method you choose: Credit Card, Cash on Delivery, Prepaid Card, Advance Wire Transfer, PayPal account:

  • Online transactions with Credit Card or Prepaid Card are processed directly by external partners such as X-Pay (CartaSi) and PayPal, depending on your choice. Nobody can know the Credit Card codes used by our customers, both CartaSi and PayPal apply automatic encryption to confidential data that are sent between the customers' computers and their servers.
  • By choosing "cash on delivery", you have the guarantee to pay directly on delivery to the courier, upon delivery of the package. This payment method has a supplement of € 2, while it is free for orders over € 70.
  • If your choice falls on a payment by bank transfer in advance, we are committed to keeping the products you ordered for a few days available at a fixed price, the time normally necessary to complete the formal transfer of the currency (generally 1 or 2 days) working).
  • If you want to come and collect your order in person at our warehouse, the payment method can only be: credit or debit cards, bank transfer, PayPal account.

In Bioveganshop we offer 20 days right of withdrawal! (Bioveganshop 20 days right of withdrawal ) .It is possible to return the goods received, without giving any reason, within 20 days, sending it to our warehouse at your expense. Obviously the product must be intact (not open and without damage). The deadline is calculated, in this case, starting from the day you received the goods.

We recommend that you pack the products well before shipping them.

In case you have collected your order by hand the expiration of 20 days is calculated from the day of collection at our warehouse. You can grant the return by writing to info@bioveganshop.it

Reimbursement can be made through a voucher to purchase the value of the returned products or by transferring money (bank transfer, paypal), it is up to you to choose. Our repayment obligations must be fulfilled within 20 days. The period is calculated from the day of arrival of the goods in our warehouses.

Caution:

  • Orders, for tax reasons, can not be changed. You can cancel the order by simply sending an e-mail to info@bioveganshop.it, inserting as object: "CANCELLATION ORDER ID (order number)". Attention, the package must not be in the shipping phase, indicatively the e-mail must get there by 12:00 on the working day on which the parcel should be sent.
  • For tax purposes, indirect e-commerce transactions are similar to mail order sales and, therefore, are not subject to the obligation to issue invoices as required by Article 22 of the Italian Ministerial Decree. n. 633 of 1972, nor to the obligation of certification by issuing the receipt or the receipt in accordance with article 2, letter oo) of the decree p. December 21, 1996, n. 696.
  • If you join "Green", our multilevel program presents a friend, in order to give transparency to the program the amount of points you receive for each order will be visible to your sponsor accounts. It 'important to clarify that your account sponsor (who presented you and who presented him) will never see the amounts of your orders and especially the products you purchased.
  • The data provided will be drawn following the directives of the GDPR 2016/679. The information on privacy and cookies are visible on every foot of the page of the site, in case you missed these are the links: Privacy Policy - Cookie Policy.
  • In each product card there is an indication of the percentage of ingredients of natural origin present in the formula. We would like to clarify that the percentage has been requested directly from the manufacturer, product by product, but that in some cases it may vary by +/- 0.5%. In calculating the percentage, water is understood as a natural ingredient.
  • In each product card there is a small dotted description (next to the photo), there you will find a row with some vegetable ingredients used in the formulation of the cosmetic product, it is worth pointing out that in that row only the name of the plant used is indicated, description of the product or in the list of ingredients is then specified if it is essential oil, vegetable oil, extract, hydrolated, etc.
  • The colors indicated for make-up products are not the real result on the skin, but indicate a guideline in choosing the right color shade.
  • Among our proposals you can find some products with present in the formula a hive ingredient: honey, propolis, beeswax. These products are not vegan, we report non-vegan products in each product sheet.
  • Prices and descriptions of products may be changed without notice, the purchase price for each product is the same as displayed at the time of order confirmation.
  • We recommend keeping all products out of reach of children. EL.FI srls (group that manages BioVeganShop.it) declines all responsibility for damages to things or people caused by incorrect use of the products.

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