BioVeganShop is fast at your home! The fact of being a shop solely dedicated to online sales allows us to manage all orders daily and then to process all requests as quickly as possible. All orders placed before 3:00 pm on any working day (from Monday to Friday) will be entrusted to the courier on the same day, limiting as far as possible processing times and order fulfillment!

Thanks to the search for the best partners in logistics, BioVeganShop is able to deliver your purchases at any address in Italy, in a very short time: within 24 hours * if you live in an easily accessible place; within 48/72 hours *, if you live in a location difficult to reach (such as islands and small mountain resorts).

The shipping costs are:

  • € 4.9 (including VAT) for orders with an amount ranging from 0 to € 24.99

  • € 3.5 (including VAT) for orders with an amount ranging from € 25 to € 39.99

  • Free for orders of an amount equal to or more than 40 €


* Average delivery times by couriers (except for unforeseen events) starting from the taking charge of the goods. In the calculation of delivery times should not be considered on Saturdays and holidays. In any case, the times indicated as terms of delivery can not be considered binding for BioVeganShop.

Delivery to Venice, smaller islands or places difficult to reach:

If you want delivery to island or locations difficult to reach whose postal code is present in this list: 04027, 06069, 07024, 07046, 09014, 22030, 25010, 25050, 28016, 28838, 28922, 30010, 30030, 30100, 57030, 57031 , 57032, 57033, 57034, 57036, 57037, 57038, 57039, 58012, 58018, 58019, 71010, 71040, 80070, 80071, 80073, 80074, 80075, 80076, 80077, 80079, 90010, 91010, 91017, 91023, 92010 , 98050, 98055 the shipping costs are as follow:

  • 29.00 € (VAT included) for orders with amounts ranging from 0 to 39.99 €

  • 22.00 € (VAT included) for orders with amounts ranging from € 40 to 129.99 €

  • Free for orders of an amount equal to or more than € 130

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BioVeganShop is Secure Payment! With us your purchases are ALWAYS protected, any payment method you choose: Credit Card, Cash on Delivery, Prepaid Card, Advance Wire Transfer, PayPal account:

  • Online transactions by Credit Card or Prepaid Card are processed directly by external partners such as X-Pay (CartaSi) and PayPal, depending on your choice. Nobody can know the Credit Card codes used by our customers, both CartaSi and PayPal apply automatic encryption to confidential data that are sent between the customers' computers and their servers.
  • By choosing "Cash on delivery", you have the guarantee to pay directly on delivery to the courier, upon delivery of the package. This payment method has a supplement of € 2, while it is free for orders over € 70.
  • If your choice falls on a payment by bank transfer in advance, we are committed to keeping the products you ordered for a few days available at a fixed price, the time normally necessary to complete the formal transfer of the currency (generally 1 or 2 working days).
  • If you want to come and collect your order in person at our warehouse, the payment method can only be: credit or debit cards, bank transfer, PayPal account.

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In Bioveganshop we offer 20 days right of withdrawal! It is possible to return the goods received, without giving any reason, within 20 days, sending it to our warehouse at your expense. Obviously the product must be intact (not open and without damage). The deadline is calculated, in this case, starting from the day you received the goods.

We recommend that you pack the products well before shipping them.

In case you have collected your order by hand the expiration of 20 days is calculated from the day of collection at our warehouse. You can grant the returned by writing to info@bioveganshop.it

The refund can be made through a coupon for the value of the returned products or by money transfer (bank transfer, PayPal), it is up to you to choose. Our refund obligations must be fulfilled within 20 days. The period is calculated from the day of arrival of the goods in our warehouse.

To be able to receive a refund on one or more "non-compliant" products delivered, simply send us an email to info@bioveganshop.it indicating the order number (if you use the "Contact us" form in the site menu the number order will be entered automatically) and the batch number of the product with attached one or more photos of the damaged product.

Caution:

  • Orders, for tax reasons, can not be modified. You can cancel the order by simply sending an e-mail to info@bioveganshop.it, inserting as object: "CANCELLATION ORDER ID (order number)". Attention, the package must not be in the shipping phase, indicatively the e-mail must get there by 12:00 on the working day on which the parcel should be sent.
  • For tax purposes, indirect e-commerce transactions are similar to mail order sales and, therefore, are not subject to the obligation to issue invoices as required by Article 22 of the Italian Ministerial Decree. n. 633 of 1972, nor to the obligation of certification by issuing the receipt or the tax receipt in accordance with article 2, letter oo) of the decree December 21, 1996, n. 696.
  • The data provided will be processed following the directives of the GDPR 2016/679. The informative on privacy and cookies are visible on every page of the site, in case you missed these are the links: Privacy Policy - Cookie Policy.
  • In each product card there is an indication of the percentage of ingredients of natural origin present in the formula. We would like to clarify that the percentage has been requested directly from the manufacturer, product by product, but that in some cases it may vary by +/- 0.5%. In calculating the percentage, water is understood as a natural ingredient.
  • In each product info sheet there is an indication of the percentage of ingredients of natural origin present in the formula. We would like to clarify that the percentage was requested directly from the manufacturer product by product, but that in some cases it can vary by +/- 0.5%. When calculating the percentage, water is understood as a natural ingredient.
  • In each product info sheet there is a small dotted description (next to the photo), there you will find a row indicating some vegetable ingredients used in the formulation of the cosmetic product, it is good to specify that in that row is indicated only the name of the plant used, in the product description or in the list of ingredients it is then specified if it is essential oil, vegetable oil, extract, hydrosol, etc.
  • The colors indicated for make-up products are not the real result on the skin, but indicate a guideline in choosing the right color shade.
  • Among our proposals you can find some products with a hive ingredient present in the formula: honey, propolis, beeswax. These products are not vegan, we report non-vegan products in each product info sheet.
  • Prices and product descriptions may be changed without notice, the purchase price for each product is the same as displayed at the time of order confirmation.
  • We recommend keeping all products out of reach of children. EL.FI srl (group that manages BioVeganShop.it) declines all responsibility for damages to things or people caused by incorrect use of the products.
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